FAQs-Bath shower,kitchen mixer and water saving showerheads from Joy-Aqua
Frequently Asked Questions
1. How could I get samples?
We supply free samples if the total value under 10 US dollars .If you have a DHL,UPS, TNT or FedEx account or other courier freight collectable account and agree to pay the courier freight.
If the total value of samples is more than 10 US dollars, we'd like to ask you to pay for the samples and courier freight. We will send the samples to you after receipt of your payment.
If you don't have an courier account, you can send your courier to collect samples from our company. Or,send us the samples charge together with the shipping cost by T/T or Western Union.
2. How much the courier freight will be for the samples?
Courier freight depends on the quantity, weight and volume and your area.
3. How can I get your quotation sheet?
Please send us your inquire article number and by email or fax, we will offer you price list, offer sheet order information within one working days.
4. Can we have our logo or company name to be printed on your products or the package?
Yes !
Logo and or imprints can be printed on our products by silk screen printing or other ways. The minimum quantity for silk screen printing is 2000 units per logo or depend on the product range. You can send us the artwork by email in JPEG, TIFF and AI format.
If you want your logo, company name to be printed on the package for the products(custom design package), such as gift box, paper card, the minimum order is 5000 units per model. You can send us the artwork by email in AI, EPS, TIFF or CorelDraw format ( 300 dpi ).
5. How to place an order?
Please send us your purchase order by email or fax. Or you can ask us to send you a proforma invoice for your order. We need to know the following information for your order:
* Shipping information - company name, street address, phone number, fax number, destination airport or sea port, transportation method ( by courier, by air or by ocean container)
* Product information - model numbers, quantity, unit price
* Delivery time required
* Freight payment ( by collect or prepay )
* Forwarder's contact details if there's any( in China or Hong Kong )
6. Can you arrange the transportation for us?
Yes ,We can arrange sea, air and courier transportation.
7. How can the products be sent to us?
For small quantity or weight less than 20 kgs, sent usually by courier.
For orders from 20 to 500 kgs, can be sent by air to the airport near you.
For big quantity or volume, sent usually by ocean container.
The transportation way depends on client's choice. Freight depends on quantity, weight, volume, transportation way, destination country (airport, sea port ).
8. What's your usual payment term for orders?
Our usual payment term is Wire transfer ( T/T ),
We also accept:
1). Western Union payment, (special for urgent and critical order)
2). L/C payment for bulk order, (this will depend on the order status)
9. What's the Min Order Quantity?
Due to the products, please contact us to make sure, usually we do not accept less than USD 1000 worth of order(many model sum).
11. What's the Warranty of Your Products?
1 year to 5 years, depending on the product. We accept free replacement for unqualified products during the warranted period.
12. How Can We Become Your Sole Distributor?
If you can sell our products USD8,000 to USD25,000 per month, you could be one of our distributor in your city or area; If you can sell our products worth more than USD30,000 per month, you could be our sole distributor in the country.
If you want to know more information , please feel free to contact us at any time
1. How could I get samples?
We supply free samples if the total value under 10 US dollars .If you have a DHL,UPS, TNT or FedEx account or other courier freight collectable account and agree to pay the courier freight.
If the total value of samples is more than 10 US dollars, we'd like to ask you to pay for the samples and courier freight. We will send the samples to you after receipt of your payment.
If you don't have an courier account, you can send your courier to collect samples from our company. Or,send us the samples charge together with the shipping cost by T/T or Western Union.
2. How much the courier freight will be for the samples?
Courier freight depends on the quantity, weight and volume and your area.
3. How can I get your quotation sheet?
Please send us your inquire article number and by email or fax, we will offer you price list, offer sheet order information within one working days.
4. Can we have our logo or company name to be printed on your products or the package?
Yes !
Logo and or imprints can be printed on our products by silk screen printing or other ways. The minimum quantity for silk screen printing is 2000 units per logo or depend on the product range. You can send us the artwork by email in JPEG, TIFF and AI format.
If you want your logo, company name to be printed on the package for the products(custom design package), such as gift box, paper card, the minimum order is 5000 units per model. You can send us the artwork by email in AI, EPS, TIFF or CorelDraw format ( 300 dpi ).
5. How to place an order?
Please send us your purchase order by email or fax. Or you can ask us to send you a proforma invoice for your order. We need to know the following information for your order:
* Shipping information - company name, street address, phone number, fax number, destination airport or sea port, transportation method ( by courier, by air or by ocean container)
* Product information - model numbers, quantity, unit price
* Delivery time required
* Freight payment ( by collect or prepay )
* Forwarder's contact details if there's any( in China or Hong Kong )
6. Can you arrange the transportation for us?
Yes ,We can arrange sea, air and courier transportation.
7. How can the products be sent to us?
For small quantity or weight less than 20 kgs, sent usually by courier.
For orders from 20 to 500 kgs, can be sent by air to the airport near you.
For big quantity or volume, sent usually by ocean container.
The transportation way depends on client's choice. Freight depends on quantity, weight, volume, transportation way, destination country (airport, sea port ).
8. What's your usual payment term for orders?
Our usual payment term is Wire transfer ( T/T ),
We also accept:
1). Western Union payment, (special for urgent and critical order)
2). L/C payment for bulk order, (this will depend on the order status)
9. What's the Min Order Quantity?
Due to the products, please contact us to make sure, usually we do not accept less than USD 1000 worth of order(many model sum).
11. What's the Warranty of Your Products?
1 year to 5 years, depending on the product. We accept free replacement for unqualified products during the warranted period.
12. How Can We Become Your Sole Distributor?
If you can sell our products USD8,000 to USD25,000 per month, you could be one of our distributor in your city or area; If you can sell our products worth more than USD30,000 per month, you could be our sole distributor in the country.
If you want to know more information , please feel free to contact us at any time
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